White Paper

Operations & Member Experience Leadership: Managing Myriad Specializations

By Beth Stetenfeld

posted 05.11.2017 (o & me)

Credit union operations have always been complex, but in this era of specialization—even more so. Continuing the leadership series of white papers, this paper examines how the modern credit union operations, sales, and service executive can navigate the department’s myriad specializations. Often these specializations are necessary for the credit union to remain compliant, knowledgeable, and competitive in the marketplace.

In this white paper, credit union operations, sales, and service executives discuss how to effectively lead teams during an era of increasing complexity and specialization, including:

• The Juggling Act
• Managing the Breadth and the Depth
• Running the Diagnostics
• Key Departmental Functions
• Staff Coaching