Credit union professionals can continue protecting member data and providing seamless member service by exploring the latest criminal tactics and tools to combat them in these two resources available free to CUNA members.
HR & OD
After the coronavirus (COVID-19) hit, First Florida decided to offer only remote training, leading to soaring demand. Staff completed 150 courses in January, 200 in February, and more than 900 in March.
UW Credit Union began offering emergency loans and payment extensions in mid-March. Since then, it has assisted more than 1,000 members with $2 million in emergency loans and has processed more than 4,000 payment extensions across all loan types.
O & ME
Keeping employees engaged is more important than ever as credit unions serve as financial first responders during the coronavirus (COVID-19) pandemic, according to Matt Monge, director of culture at On the Mark Strategies.